Overall Risk Level
warning Medium Risk
Risk Flags
flagSeptember 2021 data breach affecting 68,000+ individuals (SSNs, health info compromised)
flagFY 2024 net operating loss of $2.1M (expenses exceeded revenue)
flagCompensation consistently described as below market for direct care and clinical roles
flagChronic understaffing reported across multiple programs
Legal Issues
gavelClass action data breach lawsuit investigated (September 2021 breach affecting 68,000+ people)
Ethical Concerns
policyData breach exposed sensitive personal and health information of clients and employees
policySome reviews allege entry-level staff performing clinician-level work without adequate training
Employee Sentiment
6.5
out of 10
thumb_up Common Praises
- add_circle Strong mission-driven culture with meaningful work
- add_circle Excellent diversity, equity, and inclusion practices (4.1/5 Glassdoor)
- add_circle Generous PTO and benefits package including tuition reimbursement
- add_circle Career advancement opportunities from direct care to management
- add_circle Supportive and flexible supervisors in many departments
- add_circle Multiple consecutive years as Boston Globe Top Place to Work
thumb_down Common Complaints
- remove_circle Below-market compensation especially for direct care and clinical roles
- remove_circle Chronic understaffing across programs leading to burnout
- remove_circle Difficulty using PTO due to staffing shortages
- remove_circle Unqualified managers placed in leadership positions
- remove_circle Employee wellbeing deprioritized compared to client services
- remove_circle High turnover creates instability for remaining staff